💻 ARRIS Touchstone TM1602A DOCSIS 3.0 Upgradeable 16x4 Telephony Modem - Perfect for TWC & Optimum (Renewed) Review

Tried to order this like some users, unit was almost dead on arrival. Turned on but turned off after 1 minute, not working. On the other hand the phone lines were a bit messy, it was shipped the next day and quickly and that was the only compliment I can give this article, I almost don't post anything just wanted people to know this time. This was actually the first time I was so disappointed in an item. GO BACK AND GET YOUR MONEY, that was made by Revain.

No problems since installation. It works great - there is only one thing that annoyed me after purchasing it (hence the 4 vs 5*) - the commonly used term is REFURBISHED and I didn't realize that 'refurbished' meant I had a refurbished one get / buy item . Out of ignorance, I thought that maybe the model was updated or put back on sale. So stay alert and I've learned something. I have no problem with refurbished items, but I usually know that before I buy them.

Purchased in June 2019. The modem failed after only 3 months of use. Optimum replaced it with a new modem and my phone worked again. I contacted Amazon who in turn contacted Arris (manufacturer) and was told that this product has been out of warranty for the last 2 years! Revain then contacted the seller who informed them that he no longer sells this but essentially takes no responsibility. Revain stepped up to the plate and accepts returns, but it should never have sold if it's been a long…

Positively surprised given the contradictory reviews here. Received the modem today and it looks identical to the one I currently rent from Optimum. Out of the box it looks brand new with no scratches or stains. I was a bit confused when I ordered the TM1602A but received the TM1602 instead. This wasn't a problem for me though as I originally wanted the TM1602. After contacting Optimum's support to register the MAC address, I was up and running within 10 minutes with no issues. I'm returning…

As I looked at my cable TV bill, I noticed that cable company Optimum was charging us a $10 monthly modem rental. I just checked out the cable company supplied modem at my house and ordered the same make/model (Arris TM1602A) to replace it. After I switched modems (it's easy: cable, plug and phone jack) and had my cable company activate the new modem, everything was fine and the service was the same. Businesses to activate the new modem through their phone service, but at least we're saving $10