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Vii Customer Loyalty Review

3

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Marketing, Demand Generation

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Description of Vii Customer Loyalty

Vii Customer Loyalty is a web-based customer loyalty management system for tracking customer rewards accumulation and redemption. Integrates with your website and/or POS.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Excellent customer service / great software

The ability to track points, miles, or cash back in real time from any location!The ease of use to create new surveys! It's easy to understand how much customers spend per month. I like that it has an option to set up automatic payments too. If you want to keep track of all the data, this program allows you do so very effectively. There are no downsides at this point. My only recommendation would be to provide more options when creating goals. I have had some problems creating my own goal but…

Pros
  • Easy user interface
  • Great customer service/support.
  • Can reach anyone anytime with questions / concerns via e mail etc

Revainrating 4 out of 5

Easy and convenient method tracking rewards

The ability to track points, miles or cash back easily through an online portal which makes it easy when you are out of town! It's very simple but I wish there was more info available about how many bonus offers were left in each category as well as what percentage customers redeemed their bonuses so that we can plan accordingly (i.e., if they have enough for this month). We use our point balances at CVS Pharmacy stores throughout New England & Canada where people earn 1% Cash Back per dollar…

Pros
  • The ease of use for our company and our clients
Cons
  • The lack of information about how many bonus offers were left and what percentage of customers redeemed their bonuses this would be helpful to plan for our promotional campaigns

Revainrating 4 out of 5

Excellent customer service & support plus excellent product

I have been able to track activity of my customers, their points earning opportunities while at store kiosks or online within our own eCommerce site without having them leave those sites! A great program that can be integrated into other programs as well such like MailChimp etc - would love it if they could do something more interactive using some social media platforms (facebook). There's nothing else out there you need this one right now! Tracking point sales so we know what products are…

Pros
  • Ability create multiple locations.
  • Ease of Use
  • Easy integration with others systems/platforms
  • Great customer service team is always responsive & helpful :)
Cons
  • Nothing yet really since only recently implemented.
  • No downside