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Web Tracks Review

4

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Customer Service, Help Desk

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Description of Web Tracks

Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Web Tracks has taken care business management to whole another level

The ability for all of our agents across multiple locations in one location is amazing! It's also great that we can track time as well so it helps us with productivity, which was an issue before this program came out!! There isn't anything I dislike about web tracks at any level - just everything works really smoothly when using their software (which makes sense). They have been able solve some problems regarding billing/timekeeping issues within my fleet by implementing new systems into each…

Pros
  • Everything runs very smooth
  • Great customer service & support throughout installation process
  • Easy to use once you become familiar / skilled.
  • Customer satisfaction rating has exceeded expectations thus far
  • Time tracking capabilities make reporting easy
Cons
  • Good but not great

Revainrating 4 out of 5

Great tool - super user friendly and excellent customer service

It's very easy for our team members, it has all of their tools they need in one place! I love that we are able manage everything from 1 location instead having everyone emailing each other separately or logging into different software programs like Jira etc.. We have been using this product since 2007 but when upgrading last year there were some issues with emails not sending out correctly (we used Exchange). The support staff was great about getting us set up again quickly even though no fault

Pros
  • The organization of everything is fantastic! The program is extremely user friendly
Cons
  • I wish the interface for logging into web tracks was a little easier for me

Revainrating 5 out of 5

Web Tracks has taken care business management to whole another level

The ability for all of our agents across multiple locations in one location is amazing! It's also great that we can track time as well so it helps us with productivity, which was an issue before this program came out!! There isn't anything I dislike about web tracks at any level - just everything works really smoothly when using their software (which makes sense). They have been able solve some problems regarding billing/timekeeping issues within my fleet by implementing new systems into each…

Pros
  • Everything runs very smooth
  • Great customer service & support throughout installation process
  • Easy to use once you become familiar / skilled.
  • Customer satisfaction rating has exceeded expectations thus far
  • Time tracking capabilities make reporting easy
Cons
  • Good but not great

Revainrating 4 out of 5

Great tool - super user friendly and excellent customer service

It's very easy for our team members, it has all of their tools they need in one place! I love that we are able manage everything from 1 location instead having everyone emailing each other separately or logging into different software programs like Jira etc.. We have been using this product since 2007 but when upgrading last year there were some issues with emails not sending out correctly (we used Exchange). The support staff was great about getting us set up again quickly even though no fault

Pros
  • The organization of everything is fantastic! The program is extremely user friendly
Cons
  • I wish the interface for logging into web tracks was a little easier for me