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Webex Support Center Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
IT Infrastructure, Remote Desktop

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Description of Webex Support Center

Provide real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs. With Cisco Webex Support, you meet and exceed expectations.

Reviews

Global ratings 3
  • 5
    3
  • 4
    0
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

WebEx - Great Product, Exceptional Customer Service

I love that all of my calls are recorded so it is easy for me to go back over them with our team when needed. The interface can be confusing at first but once your used to it its very user friendly! Sometimes there may not always have someone available during certain hours which makes things difficult if we need help right away. However sometimes this does happen even though they say their "live" 24/7. But other than that everything has been great!! We use webex every day now because it allows

Pros
  • Also being able connect via phone works really nice too ! :)
Cons
  • Minor Issues

Revainrating 5 out of 5

Web Ex- Great Remote Collaboration Tool

Easy access to video support center from any place where we are working which helps employees for remote collaboration without traveling as much or hiring many specialists! No need of using your laptop so that it is easy even when internet fails (sometimes) during live meeting. Nothing I like more than getting all necessary guidance regarding technical issues within few clicks!! Highly recommended if anyone want seamless experience while being work remotely but still able use features offered…

Pros
  • Remote Collaboration
  • Screen sharing ability
  • Meeting rooms availability in multiple languages(Arabic, Arabic
  • Hebrew)
  • Email integration capability via mail id assigned upon signup.
  • Free cloud storage space given after free trial period ends.etc etc.you get almost everything what you see except "web conferencing" functionality here..but trustfully there was no chance because other products offer same type
Cons
  • None

Revainrating 5 out of 5

A great tool if there are multiple users

I like that it is very customizable! You can make it look however you want, and I love being able to use the different apps for different things. The layout could be more intuitive to someone who has never used webex before. It's really hard to navigate with out knowing where everything is. Make sure you have someone to help you set up your webex account. Setting up a meeting was easy but learning how to navigate all of the features was difficult. This helps us communicate between locations and

Pros
  • Customization
  • Easy sharing across devices (phone/tablet)
  • Great customer service team when needed
  • Ease at setting meetings in one place instead multiple places.
  • Multiple platforms available such as phone or tablet app
Cons
  • There are disadvantages