I like that it has many different ways for me as an individual, or even my team members in our organization, to communicate back to them about their service/product is great! There are some things where we have been able to understand more by doing this activity than just talking face-to-face (e.g., understanding how they would feel if there was no option available for us.) It's not perfect - sometimes people don't respond well when asked questions directly through video chat; however, these…