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Wowdesk Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of Wowdesk

Wowdesk, a helpdesk system that is specifically designed to assist businesses with their customer service needs. With an array of support features including smart automations, self-service portals and multichannel portals, it has become a complete lucrative solution to improve overall customer service performance of small to medium sized businesses. It brings efficiency to the support agents of businesses in no time. Visit their website to engage, support and retain customers.

Reviews

Global ratings 4
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  • 4
    2
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Excellent Customer Service Software

The best thing about this software is its ability to provide excellent customer service. It helps us to keep track of our clients and their issues. Also, we can easily communicate with them via email or chat. We can even see their location on Google maps. The only problem I have is that sometimes my computer freezes and I have to restart. To be honest, I don't like that part because it takes me out of the flow. But if you are looking for a tool to help you keep track of your clients, then this

Pros
  • Ability create custom fields
  • Easy navigation between screens.
  • Very user friendly interface
  • Good support teamHelpful links:
  • Live Chat
  • Email Support
Cons
  • Will fit

Revainrating 4 out of 5

Great software with excellent customer service

We use WOW!Desk for all our ticketing & communication from clients we are currently working w/ - they've been great so far!! They have helped us keep track (and be more organized) about what's going where when communicating back& forth via email or phone calls etc... I wish there were some other options available as well though since sometimes you just need something simple like "Send me this document" but don't want anything complex at times too haha :) Customer Service team members who work…

Pros
  • WOW!Desk's Customer Service team members have been great :)
Cons
  • :/ but I've been working w/ this for a w/ now so I can't use this for now

Revainrating 5 out of 5

Excellent Customer Service Software

The best thing about this software is its ability to provide excellent customer service. It helps us to keep track of our clients and their issues. Also, we can easily communicate with them via email or chat. We can even see their location on Google maps. The only problem I have is that sometimes my computer freezes and I have to restart. To be honest, I don't like that part because it takes me out of the flow. But if you are looking for a tool to help you keep track of your clients, then this

Pros
  • Ability create custom fields
  • Easy navigation between screens.
  • Very user friendly interface
  • Good support teamHelpful links:
  • Live Chat
  • Email Support
Cons
  • Will fit

Revainrating 4 out of 5

Great software with excellent customer service

We use WOW!Desk for all our ticketing & communication from clients we are currently working w/ - they've been great so far!! They have helped us keep track (and be more organized) about what's going where when communicating back& forth via email or phone calls etc... I wish there were some other options available as well though since sometimes you just need something simple like "Send me this document" but don't want anything complex at times too haha :) Customer Service team members who work…

Pros
  • WOW!Desk's Customer Service team members have been great :)
Cons
  • :/ but I've been working w/ this for a w/ now so I can't use this for now