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Youreka Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Content Management, Mobile Forms Automation

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Description of Youreka

Youreka, a Synaptic AP solution, is a market-leading Salesforce®-native mobile form automation application. Youreka offers field service providers online and offline Smart Forms for data collection to help transform business and operational success. Using proprietary logic and integrated artificial intelligence, Youreka can help you supercharge your organizational data. By 2020, critical capabilities suggests that organizations will lose decades of expertise and subject matter experts due to a shift in workforce. Youreka was purpose built to memorialize cross-functional expertise from decades of organizational learning. By using Youreka, this expertise is put in the hands of your field service technicians as they serve your clients in the field, on-line or offline. Synaptic AP can help you customize your Youreka instance and as a committed partner, we release new versions regularly from feedback our customers provide. Founded in 2008, Synaptic APTM is a silver-tier Salesforce implementation consulting partner specializing in the development and deployment of secure, cloud-based enterprise applications on the Salesforce® platform. Visit us on the Salesforce App Exchange or https://www.synapticap.com/solutions/youreka/

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

A cross-functional tool for your business needs

It's easy enough that even non technical people could use it without too much hassle. The UI isn't very intuitive at first but once used everything becomes easier than expected! I'm solving several issues in our organization such as tracking customer feedbacks (which are mostly positive), managing leads/customers etc - all within one platform with ease of access from anywhere using any device be they desktop or mobiles devices like Android phones / tablets & iPhones! This has made my life sooo…

Pros
  • The ease of use and the ease of access, the simplicity of the interface
Cons
  • Nothing as such, I think when used properly this tool would be the best in the market!

Revainrating 5 out of 5

The best mobile CRM I have ever used

We use Youreka and it has made our lives much easier. It has streamlined our process so greatly that I actually enjoy getting my daily work done with it. It is by far the best mobile CRM I have ever used. So far, I haven't really been able to find anything that I dislike. I would highly recommend it. The only thing I can think of is that it might be difficult to train someone who has never used the platform before. The benefits of using Youreka are that it has saved us so much time and effort…

Pros
  • Great customer service
  • Easy interface; very user friendly,
  • Mobile accessibility makes this program easy for everyone's needs.
  • Very helpful staff when you run across problems or questions during your implementation period
Cons
  • Empty

Revainrating 4 out of 5

Great solution - helps take care off your Customer Service Technicians

We've used Youreka for many years to help our field technicians with a variety of customer service requests. Youreka automates our data entry into customer service logs. This allows our technicians to spend more time resolving the issues that customers have and less time entering information about every service call. Youreka has helped us with many different issues over the years, and we continue to use it daily. We've been with Youreka for many years, and we've seen no decrease in the quality…

Pros
  • I like how easy it is to use and it is very helpful for our department of transportation
Cons
  • I dislike that it is a bit complicated to use, but it's not hard to learn