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Zappix Visual IVR Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Customer Self-Service

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Description of Zappix Visual IVR

Zappix provides On-Demand Customer Service Solutions through Visual IVR, On-Demand Apps, Outbound Engagement & RPA. The cloud-based solutions enable work-flow automation, rapid deployments, seamless integration to IVRs & back-end systems, and a comprehensive Analytics Suite.

Reviews

Global ratings 2
  • 5
    2
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Easy, affordable and customer friendly

There are many features that have been added over time so they can compete with other service providers in this market space! We use V4 for our Call Center product - we were looking at competition from some of larger vendors (Priceline etc). Ease of setting up/use; no hassle at all! It's very easy for customers (or potential clients) who are not tech savvy or just do not want to deal with it themselves - I am able to set them straight in seconds. And most importantly they love using zapbox!! We

Pros
  • Easy interface, good UI
  • Mobile app works great as well.
  • Lots more new feature sets available now vs prior versions which is nice :)
Cons
  • Zero

Revainrating 5 out of 5

Great Product - Easy To Use Software

We have been using the Zappix for many years now and we love it! It has been very easy to implement and get up and running. They are always available to help if you need them. There is nothing I can think of that I dislike about this product at all. As long as your looking to use an outbound dialer or IVR system then Zappix should be at the top of your list. This software is perfect for our needs because it helps us reach more leads than our previous software was able to do. We used to spend…

Pros
  • their support staff goes above / beyond in helping me resolve issues when needed.
Cons
  • I don't really have any dislikes about this, everything is just fine