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CustomTec Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Professional Services, Managed IT Services

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Description of CustomTec

CustomTec is a world class IT Services Company in Sydney supporting mid-market and enterprise organisations across the APAC region. We specialise in Managed IT Services, IT Support, Mobile Device Management, Infrastructure & Projects, Cloud Migration & Services. We believe our greatest strength is our people and pride ourselves on our technical and service excellence that help customers achieve their business goals

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Extremely professional custom software development agency

The best part of working with CustomTec was when they first contacted us and explained everything about the project to us. They were able to clearly explain all aspects of the project in simple terms so we understood what was involved and how it would be implemented. They worked closely with us during the whole process and at times also adapted their plan to accommodate the needs of the client. This allowed for an easy transition from one phase to another. As far as I am concerned there is…

Pros
  • Great customer service
  • Very responsive employees who are willing do work arounds if necessary.
  • Professional attitude towards customers, vendors & contractors alike no matter which side you're coming form! :)
  • Good teamwork among colleagues (internal or external)
Cons
  • Mostly okay, but...

Revainrating 5 out of 5

Excellent technical services and knowledge base, especially related IT infrastructural topics

They are extremely knowledgeable about all aspects of network infrastructure (both physical/virtual) as well as software solutions for both desktop computers / laptops AND mobile devices such as smartphones or tablets! The customer support team has been very helpful with any questions I've had regarding my account status during contract renewal time; they have also helped me to troubleshoot problems when needed without being too pushy - great relationship builder which helps build trust between

Pros
  • Knowledgeable technical staff
  • Extremely responsive service from their IT department.
  • Very competent, reliable system administrators in house that understand how important security is within our environments at work
Cons
  • It is hard to say