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Inforobo Review

2

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Sales, AI Sales Assistant

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Description of Inforobo

Inforobo is an automated information assistant platform that provides all in one chatbot solution for sales, customer service, live chat, lead generation, website assistance, natural language interface for knowledge-base and intra-organizational assistant.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Easy To Use And Reliable Customer Service Solution

The best thing about Inforobo is the ease of use, the system is very user friendly. The other thing is the ability to add additional features and add new functionality to existing features. I do not like that the ability to add additional functionality is limited. The ability to add additional modules and features is limited. I would recommend Inforobo to anyone who is looking for an easy to use and reliable platform to utilize. The system is very easy to use and very reliable as well. It has…

Pros
  • Easy To Use
  • Reliable Platform
  • User Friendly Interface it's extremely simple.
  • Ability Of Integration with Other Applications And Systems (API)
  • Powerful Analytics Capabilities For Data AnalysisAnd Decision making support at all levels within organization
Cons
  • Some little things

Revainrating 5 out of 5

Really happy about new customer service/support platform

I really like how easy it was to set up my bot using their webinars! The AI capabilities are very good too - they don't get stuck or have any issues when speaking with customers (which makes me feel better). There isn;t much room left now but maybe there will be more features added later? We've been able solve our problems of not being as efficient at handling inquiries through social media channels by having this system which can handle most queries without us needing someone dedicated full…

Pros
  • It's simple, flexible way we could create custom messages for each customer type/category in order that message is read correctly / answered properly &/or directed appropriately depending upon what you need from your client base while also helping out clients who may come across questions about products where support would otherwise require an over the counter call center representative calling back into work after hours so all agents aren’ t available during normal business days
Cons
  • Mostly okay, but...