The support from the NPS team is excellent. The platform is intuitive, offers a great feature set, and supports all of the LDAP standards, including AD and Windows Server 2016. I like that the console is easy to use and that the search functionality is very robust. I'm not sure I've found a con yet. I've solved my specific LDAP challenges. When I'm not actively searching, I do like having the option to search the directory whenever I'm on the platform. It also helps me remember the names of my colleagues.