Excellent product - made for small people. Cool is pretty cool and the heat is noticeably warm but not uncomfortable. If there was a version with adjustable length and neck pressure I would buy it. I recommend this for the average or small person. I'm 6'1", I have a thick neck and it sits on the crook of my neck. It's almost silent, has multiple heat and cool settings, and the backlight and display can be turned off.
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