Well since I only needed it to convert 4th direction to 7th direction to move trailers, installation should have been pretty easy. save for 1 little question. Mounting bracket not included. Do not get me wrong; I'm quite handy with my hands and can easily make braces, but the thing is, I don't have to. The reason why I chose a well-known brand like Curt was to avoid these very problems. I contacted Kurt directly when I discovered this on Wednesday and still haven't received a reply or even confirmation. You'll probably see it as a minor issue and give me a lower priority, but if you ask me, customer service should be the top priority. As for the product, I can only give 1 star because it is technically impossible to install. The velvet robes may fall apart and champagne will fall from the sky, but I guess I'll never know as I can't locate it.
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