Review on Magnoware DataTrack System by Eric Power
Great tool - User Friendly and Reliable Software
It has helped us to manage our tickets, create reports for managers as well in order of priority or severity etc., it's very easy user friendly software with good support from their customer service team! Support is top notch which makes this product great compared other products out there that are not so reliable like some others i have used before (like Zendesk). I've been using mag now since last 1 year but never faced any issue till date even though we operate across 4 countries globally having almost 1000 employees working remotely all over world wide at time!! There isn't anything much bad about its features except they could include more fields/features when creating ticket /report templates than what you get currently available by default! We use these tools mostly internally within my organization only because those were best suited according to need & budget constraints rather then going outside market research process!! All data gets captured here into one.
- Very simple interfaceEasy customizable optionsHighly configurableReports generatedAutomated email sent if requiredE mail notifications alsoSent automatically via SMTP serverGreat functionalityVery flexible reporting capabilityFast response during resolution periodCustomer Service always ready 24x7 hoursHelp desk provided round clock availabilityExcellent Helpdesk servicesSupport can be called upon anytime anywhereIncludes Email notificationEmail alerts triggered through SMS text messagingNotifies manager directly once assignedTo report issues immediatelyAll information
- Mostly okay, but...
