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Magnoware DataTrack System Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of Magnoware DataTrack System

Help Desk Software

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great tool - User Friendly and Reliable Software

It has helped us to manage our tickets, create reports for managers as well in order of priority or severity etc., it's very easy user friendly software with good support from their customer service team! Support is top notch which makes this product great compared other products out there that are not so reliable like some others i have used before (like Zendesk). I've been using mag now since last 1 year but never faced any issue till date even though we operate across 4 countries globally…

Pros
  • Very simple interfaceEasy customizable optionsHighly configurableReports generatedAutomated email sent if requiredE mail notifications alsoSent automatically via SMTP serverGreat functionalityVery flexible reporting capabilityFast response during resolution periodCustomer Service always ready 24x7 hoursHelp desk provided round clock availabilityExcellent Helpdesk servicesSupport can be called upon anytime anywhereIncludes Email notificationEmail alerts triggered through SMS text messagingNotifies manager directly once assignedTo report issues immediatelyAll information
Cons
  • Mostly okay, but...

Revainrating 4 out of 5

Magnoware DataTrack System - Great product and great support

I like that it has all of my contact information in one place, instead having to go through different screens/sites for each department within an organization (HR / Payroll). It is more expensive than other products out there; however if you are looking at something with multiple departments included this may be worth considering as well! The software was not easy enough or intuitively set up when we first started using our version so some training would have been helpful but once things got…

Pros
  • Allows us centralize employees records including salary history from paycheck stubs etc., work schedule details along wth benefits eligibility..all conveniently stored together.for both customers AND internal staff members alike.<br />
Cons
  • Not very user friendly initially..some initial learning curve involved before getting used too

Revainrating 5 out of 5

Great tool - User Friendly and Reliable Software

It has helped us to manage our tickets, create reports for managers as well in order of priority or severity etc., it's very easy user friendly software with good support from their customer service team! Support is top notch which makes this product great compared other products out there that are not so reliable like some others i have used before (like Zendesk). I've been using mag now since last 1 year but never faced any issue till date even though we operate across 4 countries globally…

Pros
  • Very simple interfaceEasy customizable optionsHighly configurableReports generatedAutomated email sent if requiredE mail notifications alsoSent automatically via SMTP serverGreat functionalityVery flexible reporting capabilityFast response during resolution periodCustomer Service always ready 24x7 hoursHelp desk provided round clock availabilityExcellent Helpdesk servicesSupport can be called upon anytime anywhereIncludes Email notificationEmail alerts triggered through SMS text messagingNotifies manager directly once assignedTo report issues immediatelyAll information
Cons
  • Mostly okay, but...

Revainrating 4 out of 5

Magnoware DataTrack System - Great product and great support

I like that it has all of my contact information in one place, instead having to go through different screens/sites for each department within an organization (HR / Payroll). It is more expensive than other products out there; however if you are looking at something with multiple departments included this may be worth considering as well! The software was not easy enough or intuitively set up when we first started using our version so some training would have been helpful but once things got…

Pros
  • Allows us centralize employees records including salary history from paycheck stubs etc., work schedule details along wth benefits eligibility..all conveniently stored together.for both customers AND internal staff members alike.<br />
Cons
  • Not very user friendly initially..some initial learning curve involved before getting used too