The patient portal is easy to navigate as it has an intuitive UI (user interface). I have no complaints regarding the secure health chain system because everything works well! When you log into your account or create profiles at various sites there are two important points where people need verification from friends/family members. This helps ensure that your profile information is not compromised so if someone else uses yours they can be sure its authentic. Also, the customer service representative was able to verify my credentials with ease even though we were using different browsers.