I like that they are always willing to work with you, no matter what your needs or budget may be! They have helped us grow our database by over 500 contacts in just one month!! We were looking at other solutions but nothing else was as affordable nor did it bring such immediate results (we've had people call within an hour of signing up). The only thing we dislike about this software currently would simply being able come across more data management products from them - if there's something better out their then please let me know so i can switch ASAP.