I was a customer for many years, and used the site for all of my requests. It was easy to set up, and when I needed assistance I had it. There are some features you can't do unless you are a premium member, which I think is a little bit much honestly. The cost to do some things are way too much. It used to be free for most things and a low cost for others, but I don't think that is the case anymore. Just don't expect to be able to do everything. There are many things you can't do on the basic level. It made sending memorial products cheaper than ordering them in person and getting them shipped from the cemetary. Also allowed for more flexibility with the design and what I could do. The ease of creating my own stationery, the ability to add photos or other media as well as customizing the text is great. I can't find anything I dislike about this product. It is very easy to use and it is extremely cost effective. Our organization has been using Tribute Center for many years now and we have never had any issues with the program. We are able to create custom stationery that reflects our organization's style and feel.