I was a customer for many years, and used the site for all of my requests. It was easy to set up, and when I needed assistance I had it. There are some features you can't do unless you are a premium member, which I think is a little bit much honestly. The cost to do some things are way too much. It used to be free for most things and a low cost for others, but I don't think that is the case anymore. Just don't expect to be able to do everything. There are many things you can't do on the basic…