I like how easy it was for my family & me when we had questions about what coverage existed with us or where there were gaps within insurance plans etc! The only thing i dislike would be maybe if you could add more doctors/hospitals into your plan at times? We love using this program compared too other programs out here because they are very straight forward so not many people know anything abut them but can use right away unlike others which seem overwhelming sometimes depending upon who's helping set up such things (if any).