It's very easy to use, I like that they have their own website so you don't need an application or computer just your smart phone/tablet with access! Their customer support has been amazing as well when ever i've had questions it was answered quickly & professionally!! Sometimes loading can be slow at times but overall not too bad of problems using this system from my experience its great. We are able reduce our time spent filling out forms by 90% which makes everyone happy since we spend 95+ hours each month getting everything filled in correctly. !