The best thing about this software was its ability for me as an agent to be able to see everything at once in one place! I also liked that it could help with our ticketing system by having multiple tabs open allowing us to easily access information while we were working through tasks together. It would sometimes take awhile before new data appeared after logging into my account but other than that there wasn't anything bad i can say about how easy this program has made managing our accounts so far. This helped us keep track of what needed attention most quickly without needing two people looking over each others shoulders constantly.