It is very user friendly, it's easy enough even if not technical in nature at all! I love how customizable everything can be as well - there are so many features out of box which makes this software extremely useful!! There isn't anything i dislike about soft cure other than maybe adding more functions or having some new updates made available (or free) sooner rather then later would help too much. If anyone looking into purchasing should look no further because they will find tons upon options here- just pick what works best for their business needs/situations etc.- great customer support team who have been nothing but helpful throughout our entire relationship together. !