I like that we can store all of our client data including names, insurance information, etc., as well as their appointments and medical records. The customer service also has been great! Very knowledgeable people to assist when needed. We could not figure out how to upload documents into EMR (Electronic Medical Records). It would be nice if this could be done without assistance from a developer. This allows clients/patients access online while they are seeing us about something else (such as having another appointment within the next 30 minutes) and it lets office staff check on patient progress remotely. The most helpful feature of this software is it's ability to link to other applications like EMR (Epic) and other transcription services. This allows for faster transcribing and easier organization as well. It also has a very handy transcription tool. I do not have any dislikes about this software. We are using this software for our company's transcription needs. It's been very useful and easy to use.