This platform has been very easy for our team of managers, supervisors & crews in my area - no other system out there is as user friendly! I would highly recommend this product because it was so simple yet effective at getting all parties communicating effectively with eachother/customers!! Nothing really- we have not had any issues or complaints from customers that i am aware off but you can't always please everyone right? We are currently using another service (also owned by 3M) which does most things similarily though more complicated than what RMS offers me here locally.- scheduling jobs / estimating timeframes etc.