It is simple to use. I like that it has an option of importing data from other programs such as excel or Access into this program. There are many options available in order to customize reports which makes using them easy. Sometimes when you try something new there might be glitches but they usually get fixed quickly so don't let those scare ya! The only thing about Chartware that i dislike is sometimes some charts will not load correctly if your computer runs slow (which mine does). This doesn't happen often since most computers run at least average speeds however its best just to make sure everything loads properly before making any decisions because anything can cause problems even though we know our system works perfectly fine 99% of times. We have used this product mainly for patient intake forms where we input all patients' information including vital signs, allergies, etc.