The unit I received from Revain appeared to be returned defective. The alarm is patchy in its functionality - it often goes off when the lock isn't locked or attached to the bike (when I got it it went off non-stop along the way), and sometimes it doesn't work when installed on the bike. Bicycle. Customer service is generally responsive, but I feel like I have to jump through hoops to have this unit replaced. However, this lock and alarm combined with a quality cover and lock prevented my motorcycle from being stolen at 1:10am on Monday 28th May 2018.
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