Review on GMS Live Expert by Steven Pankey

I like how it's easy for me as an agent or engineer who is supporting customers 24/7 across all time zones! This software allows us to stay up to date with customer issues while we're sleeping without having other agents open emails from them throughout different times around the world - which can take hours depending upon where they are located at that moment. There isn't much i dislike about this product but maybe more options would be nice to have within "Groups" section? Maybe adding another tab called Groups similar to Service Management Groupings such as Configuration Manager etc.? We've been able solve outages pretty fast when using their reporting capabilities (like graphs) along side SCCM console reports!