Header banner
Revain logoHome Page
gms live expert logo

GMS Live Expert Review

3

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Professional Services, Managed Services

View on AmazonView on ЯM

Description of GMS Live Expert

GMS Live Expert helps you fill in service gaps by leveraging our team of experts to work your front line tickets and NOC alerts. Cost-effectively expand your team with our per user, per server, per network and per ticket pricing designed to lower your total support costs.

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Great for remote access into different sites and locations

I like that it is an easy platform for remote technicians or office staff who need access without VPN into multiple sites around San Antonio but are at home across town from their main site location. There's also reporting options that make things easier over email than having someone create templates just as needed instead of building them out ahead time. Support could use some improvements/updates such as making sure there isn't any lag when using video chat (which we were able to solve after

Pros
  • The ease of being able to manage our equipment remotely
Cons
  • For example, we could have our work order and tickets automatically sent from the software to PPM at the end of the day

Revainrating 5 out of 5

Outstanding solution, helps keep everyone updated

I like how it's easy for me as an agent or engineer who is supporting customers 24/7 across all time zones! This software allows us to stay up to date with customer issues while we're sleeping without having other agents open emails from them throughout different times around the world - which can take hours depending upon where they are located at that moment. There isn't much i dislike about this product but maybe more options would be nice to have within "Groups" section? Maybe adding…

Pros
  • Also offers very good documentation support too ! And there really nothing else you need besides these features.
Cons
  • Nothing

Revainrating 5 out of 5

A must try if you're looking to improve efficiency in your environment

The best thing about this software is that it notifies me whenever there's an issue across my sites which I can resolve as soon any time without wasting too much precious resources! This tool has helped us reduce downtime significantly over all my servers since we have used them for monitoring purposes only so far but surely their benefits are increasing at every day now!! Nothing yet. We use gms live expert mainly because they help monitor multiple websites/servers from single dashboard very…

Pros
  • Easy to maintain & update status
  • Good User friendly layout, easy configuration,
  • Best in market.
  • Reliable support team with great professional approach
Cons
  • Some little things