The platform is very flexible, allowing us to build out our own custom feature set as we see fit. I highly recommend using their team of experts who can help guide you through any issues that might arise during implementation. You will find them responsive and eager to work with you towards achieving success! We have been able to easily implement an intuitive customer service system across multiple platforms (mobile, desktop). This has allowed us to provide quick responses to questions from customers without having to wait days for answers via email.