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Review on Alcea HelpDesk by Mayrando Clark

Revainrating 5 out of 5

A nice Help Desking solution that made everything seem simple

I like how it is easy to use and can be setup in minutes. It has been very useful for our organization with regards to customer service ticketing/help desk systems. The system itself seems to have some glitches when you try to do things outside of your account which makes me dislike using this software. This is not something we would recommend but only because there were problems beyond my control as an employee. We used alcea helpdesk to solve many different types of issues from tickets to customer support. From reporting bugs or adding features to managing workflows, Alcea helped us get all these tasks done without having to hire additional staff.

img 1 attached to Alcea HelpDesk review by Mayrando Clark



Pros
  • Very helpful tool within salesforce platform specifically designed by SalesForce themselves so integration between both tools work well together good product management team at SFDC too.Easy navigation around application dashboard
Cons
  • Some disadvantages