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1 Level
761 Review
45 Karma

Review on One Drop by Jeb Moorehead

Revainrating 5 out of 5

Overall good experience with MyChart

I like that there's a live chat feature for customer service. It helps me feel more comfortable asking questions. The ability to create reminders is great! Sometimes it takes awhile to get an answer from the live chat or email. I wish it was easier for customers to access their account information if they were having trouble creating an account. I also wish they had a way to change my password without having to contact customer service. Creating reminders, setting up my doctor visits, and viewing my billing info.

Pros
  • Ease finding appointments
  • Appointment reminder system (e mail)
  • Tracking lab results/appointments made in clinic
  • Easy scheduling process when you have multiple doctors' offices within same building.
  • Customer Service available 24 hours per day via Live Chat
Cons
  • Good but not great