UPDATE: Thanks to the support of the company I have changed my rating to 4 stars. I used to write to them but never received a reply and only contacted them a few weeks ago. This time I received an immediate reply and even though the lock was out of warranty they sent me a brand new one. I haven't seen if the blocking error persists yet. First review: I have had this lock for 4 years now. It's a great lock when it works, but it has a TERRIBLE design flaw that is confusing. And this is a firmware bug. When using the "Unlock" button from the inside, sometimes the mechanism does not activate and the device does not unlock. But that's not a big problem, the big problem is that once you pressed the unlock button, it now thinks it's unlocked and WILL NOT ALLOW YOU to unlock it with the keyboard from the outside. Yes, I continue to block every few weeks. I'm just lucky I have another front door otherwise I would have thrown this lock in the trash.
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