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United States of America, Dallas
1 Level
752 Review
43 Karma

Review on πŸ” ARRIS SURFboard SBR-AC1900P: High-Performance AC1900 Wi-Fi Router with Ripcurrent Technology using G.hn by Bryan Aleman

Revainrating 1 out of 5

Waste of money: computers and accessories

I'll start by saying I never write reviews, but I often read them before I buy any products. Basically I'm a hypocrite, I know. I bought the AC3200 and the reviews were so-so. I've been using ARRIS modems for a long time and haven't had any issues with them, so I figured a router with its magical ripcurrent technology would be a great addition. Wow, it was too good to be true. My current setup looks like this. Arris Modem: SB8200 DOCSIS 3.1 Arris Router: SBR-AC3200P (pie of crap) Arris Magic WiFi Extender: SBX-AC1200P (I have no idea if this will work as the router is a piece of crap) A terrible phone app. I don't know why, but the app reminds me to try to get online during dial-up hours. It's clunky at best, and is there a chance I can actually connect to everything the app has ever connected to? my router? Much luck. Once the router is configured, it works. for now. It has a bright green (everything is fine) light that never goes out even when things are definitely not fine. I seem to have a 5-bar network connection, but I rarely have an internet connection. I'm often told that I also have an internet connection (through my various WiFi and wired devices), but I'm sure I don't. These fallouts or dead times seem to occur frequently and can at best be described as random. I was able to isolate them from the router as during this time I can't even log into the router side from a wired device. The only solution seems to be to disconnect and reconnect ($149.99). When this works, I've noticed a massive drop in my network speed/performance when another device starts using the network (e.g. turning on the TV or using a Fire Stick). My old router was the TP-Link AC1750 ($79.99) and this router should have outperformed this router in every category. I've never been happier keeping some of the "old and broken" technology ($79.99). And yes, I even returned it to Amazon once, thinking I just had a bad model. No, low performance ($149.99) is clearly present on all models. Unfortunately I ran out of time to return a replacement model (I shouldn't have attempted to give a replacement) and now I'm stuck on my new paperweight ($149.99). I would say ARRIS technical support is hit or miss. On my first call (before returning my first AC3200P) the support was outstanding. The second time (just before writing) the employee was completely useless.

Pros
  • Pleasant to use
Cons
  • alt