I ended up having to replace both sets of wheels so I had to remove the bag door from the wall. Not as hard as I thought until it's time to put the door back on. only one problem The rollers rattle and rub when the door is opened, which may be due to the striker bar touching the channel. How to repair? Update: Over time these 'new' rollers get louder and sound like bad bearings. I have to take the door back out of the wall to replace it. Too early to change a new rolling bearing. I have updated my star rating to reflect my dissatisfaction with the product and the company for not even responding to my original issue.
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