I had the problem that I thought the device wasn't recognized (or so I thought) and the driver wasn't installed. I spoke to HiRO and they happily sent me another one. When that didn't work I called Hiro and was immediately put through to Richard who was willing to help. We tested it on a Windows 7 computer and it was detected. He then walked me through installing the latest driver on Windows 10, we tested the fax features together and it worked. We also tested the phonetray to ensure caller ID worked, and it does. It was in no way less fun and helpful. I bought this modem to replace a previous version of a HiRO modem that required an older driver and it was too difficult to keep uninstalling the latest driver.
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