Final Final Update 5/2021 I have replaced my Genie with a Chamberlain belt drive. It works great, is quiet and hasn't had any issues with my door. Also, he has a phone app that notifies me of the status of the garage door in addition to full control. All parts of the gin were thrown in the trash. Status: 5/2021 Yes, my garage door is heavy. It's a hurricane-proof steel door for busy life here in Florida. It's not overly balanced, it stays put in most travel positions. So these parts are either fake or the design is bad (not to mention unsafe). So Genie either has to deal with the people selling these fake parts or find a replacement part that won't fail. Others will do what I just did. I just ordered another bottle opener from a different brand. Bye bye genius. 2nd update: The replacement only lasted a few months before failing. Same kind of bug, the flimsy plastic guide came off. Update: The replacement only lasted 6 months before the flimsy plastic rail guide plate broke (another type of failure), detached from the guide and caused my door to slam. . Fortunately there were no injuries. Since I have an old machine that is blocking access making it difficult to replace the entire assembly, I order a few more spares to keep me going and oil the screw, but I'm also starting a brand new opener to find, probably one. with chain. This part isn't made strong enough and I've lost faith in Genie. Update: It lasted exactly 2 years before needing to be replaced. The teeth wear out and it starts to slip. Ordered another one and replaced it. I plan on ordering a third next time, but once I have it I'll experiment with adding chain lube to the screw drive to reduce dust wear. /dirt etc.======================================= == = ==== =================================== Do not call a garage door specialist if your door is not working and you can hear the car squeaking and sliding down the rails. The interior of this device has a spiraling metal track that over time can wear out and begin to slide. It is very easy to replace as the old one slides off the end of the track and the new one slides back on. Cotter pin connections that can be easily released by hand. All you have to do is unscrew the track from the wall just above the door and flip it to the side so you can turn the carriages on and off. Maximum 10 minutes work. You're likely to get grease on your hands, so have paper towels and car hand cleaner on hand.
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