I love how easy it was for my child to navigate through this website-it's super user friendly! The only thing about ionlife (aside from being able use in multiple languages)is what you see when visiting their site vs clicking 'login'. There are lots of different pages & options so finding where your information might be stored could become confusing at times if new features get added or changed during an upgrade process.- but overall great!! It would probably take our insurance carrier more time/effort than we have right now as well since there aren't any major upgrades scheduled within next year - however having all info readily accessible via text message seems helpful too because sometimes kids forget which page has "their" profile details etc.. Having everything organized into one place makes life easier :) As far backtracking goes--we were trying figure out why she wasn’t receiving texts regarding her medication changes due to not logging onto online portal before hand --once logged off / refreshed.