Review on Webinfinity by Timothy Gonzalez

The ability for our team of agents in multiple states across America (and even overseas) to connect with customers via chat or phone was very helpful when we were having issues finding them during certain times! Nothing right now but if there are improvements made I would like it better integrated into Salesforce as well so they can see what's happening at one location vs another etc., also more customer service reps available 24/7 could be beneficial too!! Great tool overall though. We have been able solve some problems quickly by using this software instead of manually calling each agent from different locations around the country individually which took hours upon hours per day sometimes just getting an answer back about their availability.