I'm a bit disappointed with the IriScan Book 3 I bought from www.amazon.com. Although both the pre-purchase information and the product packaging mention that the packaging contains software, no software CD or DVD was included. Instead, there were instructions on how to download and register the software. I downloaded the software according to the instructions but found that I need to purchase the software to get an activation code. It's a breach of trust - the scanner launcher software was part of my purchase. Second, when trying to register the downloaded/installed software, I am prompted for a "Product ID" which is not listed anywhere in the scanner box. All I have is the serial number, item number, SKU number and ID (batch number / meter number) and I'm denied registration. They have a damage email address but my email came back saying this mailbox is out of control. What can IriScan do to help me? I do not recommend anyone to buy this product.
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