On December 31, 2013, live transmissions failed. It's January 10th and I still have no live streams. I've been on the phone to TomTom non-stop since January 2nd with no success. I keep having to call them because they promise to call me back and I never hear from them. When I do that, they force me to do EXACTLY THE SAME thing: get out in the cold, do a factory reset, and do a soft reset. Nothing. Everyone. And also. Everyone. Time. NOTHING! I didn't have refueling service when I bought the system, but I kept forgetting to call to find out why not. Now I have nothing and was told I need to travel to another area for it to connect. For real? Do I have to go anywhere else to get my services working as they were working in my driveway a week ago (other than fuel prices)? Speaking of fuel prices, I was told it would be launched within two weeks of the call. Guess what? NEVER WORKS! I will not buy another GPS from Tom Tom. Period. I don't like that customer service was probably already aware of the many issues this department is facing and decided to continue scamming customers (ME) by not giving this information when they call. This could save a lot of time and frustration. . I spent a hundred dollars on this device and I could have put that money elsewhere.
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