I like how easy it was to navigate through this software! It's very user friendly & makes finding things incredibly simple if there are any issues or questions along the way (which doesn't happen often). The customer service has been great so far as well - they're always willing/able provide help when needed. Sometimes we would have an issue but not enough time in our work day before close of business which meant no one could get back out until after hours / next morning etc.. This isn’t something new though since other companies do same thing all over again, just different programs than ours at times. We've had many features added during upgrade process from previous version however some functions were lost while adding these additional options- especially ones relating specifically related dental procedures such scheduling appointments ect... I like the fact that it has so many features and it's easy to use. It is very user friendly and there are tutorials to help get used to it quickly. There is nothing i dislike about this software but if you're looking for a simple one time purchase software then this might not be what you're after. I would recommend this software to any dental practice who want to manage their patients records in an efficient way.