I like that it allows me as an independent funeral director or crematory owner/operator (or both) to do my own work without needing help! It's also very easy for our staff who are not computer savvy at all so they have been able solve most issues quickly themselves which makes life easier when you've got over 100 people working under your management system every day! There isn't anything i dislike about this solution other than maybe some more features would really make things simpler but overall we're happy using them - great customer service too if needed!