I like that you can pay bills directly from your bank account or PayPal without having to go through an agent every time which is great since sometimes they charge fees! It took me longer than expected to set up but once everything was sorted it worked well so no complaints there. The customer service department does not always answer their phones quickly if at all (which makes sense because we're working remotely). Also when setting things up via email some people might have trouble figuring out how to complete certain steps. Definitely worth trying as long as you are willing to invest in getting familiarized with using this system first. We've been able to get our invoices paid within minutes instead of days/weeks/months by going through agents who take forever to process payments.