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CrossPoint CRM Review

4

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Very good

Revainrating 5 out of 5  
Rating 
4.8
Vertical Industry, IRCM for CSPs

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Description of CrossPoint CRM

CrossPoint is a retail billing product which is designed to be incredibly flexible giving multiple ways to apply charges to customer accounts.

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

CrossPoint is incredible to use and extremely user friendly

The best thing I like about this software, it provides me with all my accounting needs in one place! It's very easy for customers as well because they can have access at any time from anywhere via internet or mobile device (tablets). Customer service has been great too!! Nothing really that i dislike but there could definitely improve upon some areas of functionality/design. If you're looking into an online solution then crosspoint crm should be your choice! This helps our business run smoother

Pros
  • Great customer support team who knows how important client satisfaction truly does mean.
Cons
  • Some little things

Revainrating 5 out of 5

Reviewing Xero Invoicing & Accounts Online

I like that it's easy for customers to access their account information online, as well as being able to send in payments via snail mail or email when needed! It would also make sense if they had an app similar to Apple Pay where you could use your phone number instead of having to add another form of payment option (like PayPal). Also, there should really be more options available with regards to customizing notifications. As mentioned above though - this does look very promising once…

Pros
  • We hope things will change soon because everyone needs these type products nowadays due t0 customer service issues such..as emails sent through apps vs letters delivered over time etc
Cons
  • Mostly okay, but...

Revainrating 4 out of 5

Excellent tool - User Friendly And Very Reliable

The ease of use, the quickness in getting started with our new company's account management system. We were looking for software that would allow us to manage our sales reps' activities as well as our customers' accounts. Our previous system had been slow and cumbersome. This software allowed us to get up and running quickly, and we have not looked back since! I'm a little disappointed that there isn't a way to have an email sent to me when someone contacts one of my sales reps through the…

Pros
  • Very easy interface
  • Quick results from searches
  • Ability connect different databases together
  • Salesforce & SugarCRM work seamlessly within crosspoint.
  • Easy access using mobile devices suchas iPads or cell phones (although it still needs more development)
Cons
  • Not enough reporting functionality
  • Can run into problems connecting certain data bases

Revainrating 5 out of 5

CrossPoint CRM - Great product, keeps you organized

It's easy to use. It's customizable. It's easy to use for both the customer and the agent. It's a great way to keep track of the customer and their account needs. Nothing i would really dislike. It's a great system. I highly recommend this program for any business that needs to keep track of their customer accounts and needs to keep track of their billing. I have been using it for about a year now and have had no problems with it. It's a great way to keep track of your customers and their…

Pros
  • Easy interface
  • Wide arrayof features available from software providers.
  • Great user experienceand layout, not overcomplicated or distracting in design just simple enough without being simplistic
Cons
  • None