I like that it is very easy for my caseworkers with different agencies/departments in our agency system (CASL) or even outside CASI providers who are not using this software yet! It's also great when you have multiple cases going at once because some features allow me as admin access so they can see what other staff members need help doing too without having them log into another program etc..
That being said we do still use paper files but there isn't much room left now since all information has been moved over from those old bindles which were just plain text file folders!! So far everything seems fine however i would really love if more tabs could be added within each page instead making us scroll down through pages every time before finding something useful again rather than clicking where ever needed next-next -click click!!