I bought this when it first came out (yes I've waited a bit since buying before starting the review) and was glad I got my regular Zippo case and my arc lighter. Shortly after getting and using this I had a problem with the paste. I called and spoke to a wonderful woman who after a short discussion got me to return the insert and then sent me a new replacement. I can't tell you how nice it is to work with Zippo when you complain that they stand behind all of their products! Zippo Customer Service = A+ After receiving the replacement liner and using it for some time, here are my thoughts/feedback on this product. Good - it does what it's supposed to, it lights your cigarette in all windy conditions (I haven't tried lighting anything other than cigarettes so can't speak for other things) Bad - I've used this insert on a few occasions and that is what they fit too tight, it wasn't easy to pull out the charging insert (read more on that below, you'll need to charge often) like a regular earbud. Zippo, please make a version of the case with a hole that will allow you to charge without removing the earbud. Also, I had to get the cigarette much closer to the insert compared to my friends' arc lighters I used, which is what prompted me to get this insert. Ugliness - it does not hold the declared load capacity, not even a new one. If you use this insert regularly, you will need to charge it every day and it may not last all day. So I went back to using a regular fuel liner, I know you can refill it and it will last 1-2 weeks easily.
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