I like that this software has all of my medical records in one place, it's easy to use, and most importantly it allows me access from anywhere without having to wait weeks or months for approval! It takes some time to get used to everything, but once you do it will be great. There are times when I have been able to make changes directly through the system instead of waiting days/weeks to submit them. Some things just take longer than others depending on your work flow. The benefits far outweigh any issues we've had so far. We're saving money since there isn't as much paperwork being submitted; it also helps our insurance provider see what is going on because they can pull up patient information at anytime. Also, I'm not physically present in the office anymore which makes communication easier.