I like that it is an all-inclusive solution, so there are no extra fees for additional services or products not included in this one program! There really isn't anything to dislike about any part of my experience with them thus far; they have been very helpful throughout every step along our transition into using their software (and we've only just begun!).
We did use another funeral home management system before switching over completely but found some issues relating specifically back then which led us here as well - nothing specific came up since going through "The Progams" though everything was easy enough once you got used too how things work/how each module works together etc.).