The ease of implementation & use, how accessible it is for new users, its intuitive features that allow even an intern to navigate it easily as well as the ability to track data from previous reports! There's not much I dislike about this app, perhaps could include some more customizable options in the layout or design aspects? Great software for our center! It allows us to gather all patient information right under one roof so we can quickly reference when needed! I like being able to send reminders for appointments, prescription refills or other medical needs via text message.The alerts can be used multiple times without having to delete them so it's not as tedious of an app as others. Sometimes the reminder doesn't go out right away but eventually does. The software allows me to see all my information in one place which makes life easier when trying to figure out why there was no communication from provider regarding appointment etc.